- 1 · Acceptance of These Terms
- 2 · Who We Are
- 3 · Definitions
- 4 · Use of the Website
- 5 · Eligibility
- 6 · Quotes and Proposals
- 7 · Engagement Scope
- 8 · Fees and Payment
- 9 · Taxes and Duties
- 10 · Timing and Delivery
- 11 · Change Requests
- 12 · Stops and Suspension
- 13 · Intellectual Property
- 14 · Your Material and Content
- 15 · Third-Party Tools
- 16 · Confidentiality
- 17 · Security Duties
- 18 · Our Warranties
- 19 · Disclaimer of Warranty
- 20 · Limitation of Liability
- 21 · Indemnification
- 22 · No Guaranteed Results
- 23 · Support and Maintenance
- 24 · Termination
- 25 · Renewals and Winding Down
- 26 · Governing Law
- 27 · Notices
- 28 · Entire Agreement and Severability
- 29 · Contact for This Service
1 · Acceptance of These Terms
By visiting www.craworks.lat, by sending an enquiry through the site, or by engaging CRAVEWORKS LLC for any service, you agree to the terms that follow. These Terms of Service form a legal agreement between you and CRAVEWORKS LLC. If you use the website only to read our information, then these terms still apply to that use. If you do not agree with any part of these terms, please do not use the website and do not begin a project with us.
Some engagements are governed by a separate, signed service agreement between CRAVEWORKS LLC and a business client. In that case the written agreement takes priority where the two documents disagree, and these website terms apply to the parts the business agreement does not cover. This page is written to be read in full, because the fairness we promise in the sales call has to match the fairness of the words below.
2 · Who We Are
CRAVEWORKS LLC is a limited liability company based in the United States at 7488 N Adobe Ln, Tooele - 84074-8965, United States (US). We operate in the professional, scientific and technical services sector, and our particular craft is computer integrated systems design together with the consulting that surrounds it. Concretely, that means we design and build content production systems, digital asset management, studio workflow platforms, campaign operations systems, brand asset governance and publishing and delivery automation for creative studios and marketing teams.
The developer name CraveWorks appears alongside our formal company name in our emails, proposals and support notes. Both names and the relationship behind them are the same legal entity. When these terms say the Company, we and our, they describe CRAVEWORKS LLC and the people who work under its direction. Knowing who you are contracting with matters, because obligations run to a real company that stands behind its work.
3 · Definitions
To keep this agreement easy to follow, a few words carry a fixed meaning. The Site means the public website at www.craworks.lat and its visible pages. The Service means the systems, platforms, configurations, documentation and consulting that CRAVEWORKS LLC provides under a signed engagement or under the smaller tasks agreed by email. A Client is any person or organisation that asks us to do paid work. Content means text, images, film, logos, audio, design files and data. Your Material means content that you provide or that you own a right to use. Deliverable means the finished system or document we hand over at the end of an engagement.
The words we use here matter only so far as they make the service fair for both sides. A term with a capital letter is not a trap intended to surprise you; it is a signpost to a longer rule later in this document. Every defined word is used in the ordinary sense a reasonable business reader would give it, and where doubt exists, the reading that protects neither side unfairly wins.
4 · Use of the Website
We welcome you to browse the Site, to read about our services, to use the contact form and to book a production scoping call. You agree not to misuse the Site: do not try to break into any part of it, do not place a heavy load that disrupts others, do not scrape our content to rebuild a competing catalogue, and do not post anything through our forms that is unlawful, threatening, or designed to trick a reader. A little common sense keeps the Site pleasant for everyone.
We may limit or refuse access to the Site where we reasonably believe a use is abusive, and we reserve the right to change the Site, its pages and its features at any time. The Site is a shop window and a point of contact, not a promise that every capability stays identical forever. Where a change would break a signed engagement, the section on change requests governs instead.
5 · Eligibility
The Site and our services are meant for professional and adult users. To enter an engagement, you must be at least eighteen years old and able to form a binding contract under the law that applies to you. If you act on behalf of a company, you promise that you have the authority to commit that company to these terms, and the company agrees to be bound by everything you accept.
We may ask for proof of authority or identity before we begin paid work, and we will not treat a careful confirmation as an insult to your word. Where a client signs up a named business contact, that contact becomes the person we deal with for day-to-day questions, while the legal agreement still runs to the company itself. This keeps lines clear for everyone at the yard.
6 · Quotes and Proposals
A scoping call and the proposal that follows it are free, and they place you under no obligation. A quote is an estimate of a defined piece of work, given a named scope and set of assumptions. It is not a finished contract until we both sign an agreement or exchange a clear written acceptance. Because we quote to a scope rather than to the clock, an honest picture of your need at the start protects your budget better than a vague guess that creeps upward later.
We will tell you plainly what is inside a quote and what sits outside it. If you later change the work, the change request rules add a fair adjustment rather than an open-ended bill. Quotes are usually valid for a stated number of days, because our team books capacity in advance and the price of supporting tools can move. After an offer expires we are glad to refresh it, but a refreshed figure may differ from the original.
7 · Engagement Scope
Each project we take on has a written scope. The scope names the goal, the row or rows of work involved, the tools, the handoff points, the people we assume and the deliverable at the end. We work hard to keep that scope honest, which means we do not promise a whole studio platform for the price of a single asset library. If your need is bigger than the scope, we will say so and offer you the honest option, never a quietly stretched promise that cannot be met.
The scope also sets out what you will provide: the content, the logins we need within the tools, the decisions that only your team can make, and the approvals on time. A scope is a two-way promise. When each side keeps its course, the wall climbs straight; when one side falls behind, the honest thing is to say it early. We commit to our part of the scope, and we ask the same of you, in good time rather than at the last minute.
8 · Fees and Payment
Fees for project work are agreed before we begin and are set out in the signed agreement or in the accepted quote. We commonly ask for an agreed portion to reserve the crew for your lot, with the balance due at agreed milestones or on delivery, exactly as the written terms state. Invoices carry the due date clearly, and we prefer to settle open amounts by the date shown so that we can keep paying the people who build for you.
If a payment is late, we will remind you once kindly, then again more firmly, before we take any step to pause the work. We do not leap to pause at a single late day; we look to the pattern and to the reason. But continued non-payment after fair warning lets us suspend the work, as the suspension section describes, without giving up any right to the balance owed. Honest fees for honest work is the whole contract in a phrase.
9 · Taxes and Duties
Fees are stated in the currency shown in the quote. Any sales, use, value-added or similar tax that the law requires on the service is added to the invoice where you are not tax exempt, unless the quote already tells you that tax is included. You are responsible for paying the tax that applies to the work in your own state, province or country, and for supplying us any exemption certificate we reasonably request.
We are a United States company and we follow United States law on the taxes that touch our own business. Where you are a foreign buyer, we will agree which side handles import or withholding duties before work begins, so that no surprise bill lands on either party mid-course. A short conversation about tax at the start always beats a disputed invoice at the end.
10 · Timing and Delivery
Every signed engagement carries a delivery plan with dates we intend to hold. We treat those dates as promises, not aspirations, because a content operation plan that slips is a roof that leaks. We estimate with a realistic buffer so that the usual everyday hiccup does not break a public date. Where we name a hard date, we do everything in our power to land on it and we tell you early if anything threatens it.
Some parts of delivery depend on you: content files, approvals, and the logins that unlock your tools. If you fall behind on those, the schedule moves by the delay you cause, fairly and without us charging you to describe the obvious. We will flag any dependency the moment we see it arriving, not at the deadline, so that you have the same early warning we ask of you.
11 · Change Requests
Good projects change as they grow, and a good provider makes room for that. Where a change goes beyond the agreed scope, request it through a change note rather than a corridor remark, so that we can tell you what it does to the price and the date before work starts. Small adjustments within the spirit of the scope are usually made quietly and without charge; large or repeated changes get a fair written adjustment.
The reason for this rule is kindness, not paperwork. When a change surprises the schedule or the fee, a written note protects you from a vague memory of what was agreed, and it protects us the same way. If a requested change is impossible, we will say so honestly and suggest the possible middle. We never want you to choose between surprise money and silence.
12 · Stops and Suspension
Either side may pause a project in writing when a genuine reason appears. We may suspend work if an invoice is overdue beyond the warning described earlier, if you stop responding for a long stretch on a matter we need to continue, or if we learn facts that make it unlawful or improper for us to keep working. A suspension freezes the clock fairly: neither side races the other while the matter is sorted out.
When the reason for a stop passes, we resume at the agreed point and adjust the schedule home to the delay. If a stop stretches on because of something within your control, we may treat it as a pause and keep the crew for a reasonable holding period before the matter becomes one for the termination terms. Throughout all of this, we aim for the fair path that a reasonable partner would choose, not the fastest excuse to quit.
13 · Intellectual Property
We own the general know-how, methodology, templates and tooling we bring to any project, and we keep those for the use of all our clients. On payment of the agreed fees, we hand over to you the rights we created for your project alone: the configuration, the build, the documentation and the playbooks written for your operation. In other words, the work we shape for you becomes yours to run, to change and to hand to another provider if you ever wish.
The commercial tools we configure are licensed to you by their own makers, not by us, and those licences follow the makers rules. We will name each such tool in the proposal so there is no surprise about what we own, what you own, and what a vendor licences separately. Where we reuse a shared method for a later client, we reuse only the general idea, never the confidential detail of your own system.
14 · Your Material and Content
Everything you give us to build with, including your name, assets, artwork, data and brand files, stays yours. You grant us the limited permission to store, copy and process that material only for the purpose of the engagement, and that permission ends when the work and its reasonable handover complete. We do not claim a continuing right to your content and we do not add it to a shared library for other customers.
You promise that you own, or are properly licensed to use, the material you provide, and that using it in your project does not break anyone else rights. If you pass us a logo you do not own, the fault is yours, not ours. We will keep your material private under the confidentiality rules below, and we will delete or return it at the close of the engagement according to the written handover, exactly as a careful brick maker returns the moulds.
15 · Third-Party Tools
Much of our work runs on platforms a client already uses or chooses to adopt. Those products are made by their own vendors, are governed by their own terms, and can change or be retired without our control. We will advise you on the best fit among the tools of the day, but we do not own them and we cannot answer for a vendor decision to alter its product or pricing overnight.
Where a third-party tool fails through the fault of its maker, we will help you recover and will say plainly whose problem it is, rather than letting blame blur. Where a tool vendor changes a face we rely on, we will propose the fairest route around the change. Our own responsibility is the skill with which we build on those tools, and that responsibility we accept without shrinking.
16 · Confidentiality
Both sides will see private material during a project: your content plans, your commercial terms, your internal numbers, and our methods and pricing. Each side agrees to keep the other side confidential information out of sight of anyone who does not need it, to use it only for the engagement, and not to copy it beyond the task. This duty survives the end of the project, because trust built over a build should not crumble when the invoice clears.
The duty has the standard, sensible exceptions: information that is already public through no fault of the holder, information we learned independently before you shared it, and information that law or a court compels us to reveal. When the last applies, we will give you early notice where we can so you have a chance to protect your position. We treat a competitor enquiry that traces to your work exactly as we would want our own secrets treated.
17 · Security Duties
Because much of our service involves your accounts and your content, honest security is a shared job. We will keep the systems we control patched and guarded, will use unique strong credentials, will turn on two-factor checks where the tool allows, and will limit who can reach your data. You agree to keep your own logins safe, to use strong passwords, and to tell us at once if a credential may have leaked.
Neither side expects the other to be a fortress that never suffers any blow; that is not a real promise in the modern world. What we each expect is sensible, proportional care, and a straight story if something breaks. We will tell you quickly about any incident on our side that touches your material, and we rely on you to do the same where the first sign of trouble appears on yours.
18 · Our Warranties
We warrant that the work we deliver will match the agreed scope, will be carried out with the skill a professional in our field would bring, and will be free of defects in the configuration we hand over for a reasonable period. Should you find a flaw in that delivered work, tell us plainly and we will put it right at no charge, because a faulty course is a fault in our own wall, not a toll we charge you to repair.
This warranty runs to the type of work we sell, which is advisory and configuration work rather than a mass-produced good. Our promise is to build well and to stand behind the build. It is deliberately not a promise that we will endlessly redo work for free after the project has moved on to new features; a fair line between mending our own errors and building new rows keeps both sides calm.
19 · Disclaimer of Warranty
The public website and any advice you read there are provided as is and as available, without a warranty of any kind beyond the honest professional care described above. We do not warrant that the website will be free of every error, run without interruption, or suit a purpose we did not name. Information on the site about our services is a description, not a guarantee that nature will make every general statement true in your particular case.
Nothing here removes the warranties that the law will not allow us to remove. Where a statute grants you a protection that cannot be signed away, that protection stays yours, and these terms give way to it to that extent only. The disclaimer is meant to keep expectations realistic, not to strip away the basic fairness that no wording could lawfully cast aside.
20 · Limitation of Liability
To the fullest extent the law allows, the total liability of CRAVEWORKS LLC for any claim arising from the website or from an engagement will not exceed the fee you paid us for the work from which the claim arose. Neither side will be liable to the other for indirect, special or consequential loss, such as lost revenue, lost data or lost opportunity, even if that side was told the loss might occur. This cap keeps the commercial risk readable for a firm of our size.
The cap does not apply to losses the law will not allow us to cap, including harm caused by our own reckless or wilful misconduct, or to money we are obliged to pass on to a third party. Where a limitation is void in your jurisdiction, only the void part fails and the rest stands. We price our work on the strength of a fair cap, so a client who asks us to remove all limits is really asking us to become an insurer, which is a different trade with a different price.
21 · Indemnification
You agree to defend and hold harmless CRAVEWORKS LLC and its people against claims that arise because material you gave us broke someone else rights, or because your use of a delivered system went beyond what you are permitted, or because you misused the site or a tool we connected for you. In plain terms: if a third party comes after us blaming a risk you brought, you stand behind the work you handed us.
This duty is balanced by our own duty to fix the flaws that are genuinely ours and to stand behind our own mistakes. The point of mutual indemnity is not to manufacture blame on either side but to make sure each party answers for the risk it truly owns. Where fault is shared, the fair outcome follows the share, and no one hides behind the other coat.
22 · No Guaranteed Results
We do not sell a promise of audience numbers, sales, rankings or any particular commercial result. What we sell is a dependable production machine: order where there was scramble, a single asset library where there were scattered copies, and approvals that end in a yes or a no instead of a shrug. Whether the finished work then wins a market depends on your offer, your channel and a world we do not control.
Anyone who promises a concrete audience figure for a content system is guessing with your money and charging you for the guess. We prefer the honest trade: we build the row so well that your own best work gets the strongest possible launch, and then you and we watch the results together and decide what to fire next. That is the only result we ever guarantee, and it is the one worth having.
23 · Support and Maintenance
Every delivered system includes a reasonable period of support after launch so that your team can settle in and report any wrinkle. During that window we answer questions, fix defects in the work we handed over, and help with the handover of the playbooks. Beyond the included window, we offer support and maintenance as a separate, clearly priced arrangement, because standing beside a running system forever is a real service with a real cost.
We will never let the end of a support window be a cliff you discover by surprise. We will tell you, well before it arrives, what the optional care plan would cost and what it would cover, and you are free to take it or to run the system with your own team. Our aim is that a system never becomes a locked door, but a yard you can keep working long after we have waved goodbye at the gate.
24 · Termination
Either side may end an engagement by written notice where the other side has broken these terms in a material way and has not put the matter right within a reasonable cure period after being told. We may also end the relationship if a client becomes insolvent or is unable to pay as amounts fall due. Ending is the last resort, not the first move, and we will always try the honest conversation first.
On termination, you pay for the work fairly completed and delivered up to that point, and we hand over the work in progress in its current state so that nothing useful is lost or held hostage. Either side keeps its accrued rights that the ending does not destroy, and the sections that must survive, on confidentiality, ownership, liability and the like, continue to stand after the working relationship closes.
25 · Renewals and Winding Down
Where support or a platform is bought on a renewable basis, the renewal price and the notice needed to stop renewing are stated clearly when you agree. We will remind you before a renewal rather than renewing silently and surprising you, and you can always pause or stop a subscription after giving the agreed notice. We never set renewal traps in the small print, because a client who feels caught will not return.
At the true end of any relationship we wind down considerately: we return or delete your data as agreed, we close the accounts we hold on your behalf once support ends, and we give you the export paths the tools allow so nothing is stranded. Goodbye should leave you with your materials, your records and a fair word, ready to run the yard with whoever you choose next.
26 · Governing Law
Because CRAVEWORKS LLC is a United States company based in the state of Utah with its office at 7488 N Adobe Ln, Tooele - 84074-8965, United States (US), these terms and any engagement are governed by the laws of the United States and, where state law applies, the laws of the State of Utah, without regard to choice-of-law rules that would point elsewhere. You agree that any legal claim will be brought in a court of competent jurisdiction in Utah.
Where you are protected by a consumer law of another region that grants you rights a foreign law cannot remove, those rights remain yours and this clause yields to them to the extent the law insists. We are a small firm and we settle disagreements fairly wherever possible; a written, good-faith attempt to talk before any filing tends to serve everyone better than the first angry letter to a court.
27 · Notices
Notices between us may be given by email to the address we hold for you, or to page@craworks.lat for CRAVEWORKS LLC, or by post to CRAVEWORKS LLC, 7488 N Adobe Ln, Tooele - 84074-8965, United States (US). A notice is received when it reaches the mailbox the next working day arrives. Keep us told of a change in your own address, so that a notice about your project never misses you by resting in an old inbox.
We will send important notices by a channel you actually read, which for a business project means the email you name at the start. Routine operational mail and legal notices may travel by the same address, and we will mark a legal notice clearly when we send one, so that a busy reader never skips the one line that needed attention. Plain talk and a full inbox are not enemies, but we keep the legal post unmistakable.
28 · Entire Agreement and Severability
These Terms of Service, together with any signed service agreement we make, set out the whole agreement between you and CRAVEWORKS LLC on the matters they cover. Any earlier chat, email or sketch that is not repeated here does not bind us, and neither does this page overwrite a signed deal that says otherwise. If any clause proves invalid or unenforceable, the rest of this agreement keeps its force.
We may update these Terms of Service from time to time, as our services and the law evolve, and we will date the newest version so you can see what changed. Continued use of the Site after an update means you accept the fresh wording, and material changes will be flagged on the Site rather than slipped in. We will not rewrite this document to erase a protection mid-project without telling you plainly.
29 · Contact for This Service
Questions about these Terms of Service are welcome and cheap to ask. Before you sign or before you use the site, read the parts you are unsure about and then write to us; we would far rather answer a question about a clause than discover a misunderstanding after the work begins. The quickest route to us is the contact page or the email and phone details set out below.
Thank you for reading these terms as far as this final line. Reading an agreement to the bottom is a quiet sign of the same care that makes a good client, and we look forward to building a dependable, well-fired production row with you. Welcome to the CRAVEWORKS yard.